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  • Industrial chemicals you can rely on
  • Trusted solutions for industry & cleaning
  • Fast fulfilment from stock
  • Free shipping on orders over £250 (excl. VAT)
Back to home | Shipping & Returns

Shipping & Returns

Delivery Orders on huchem.co.uk are shipped from our warehouse in Normanton, West Yorkshire. Products marked as available are normally dispatched the same working day if ordered before 12:00, and delivered within 1 to 3 working days across mainland UK. Products marked "Delivery within 7 working days" and "Made to order" are shipped from our central warehouse in the Netherlands and delivered on a pallet. Shipping costs Shipping costs depend on the weight and size of your order and are shown in the shopping cart before you place the order. IBCs, drums and pallet quantities are delivered by pallet carrier; the cost is calculated in the checkout. For Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight and other offshore locations, please contact us before ordering for a delivery quote. Collection Collection from our warehouse in Normanton is possible by appointment. Please contact us first so we can have your order ready. Express and timed deliveries Express and timed deliveries are possible on request. Please contact us for the options and rates. Returns Should you be dissatisfied for any reason, please contact us and we will work with you to find a suitable solution. Business customers may return unopened products in their original packaging within 14 days of receipt, after contacting us. Return shipping costs are for the account of the customer unless agreed otherwise. Shipping costs are not refunded when an order is cancelled after it has been dispatched. Please note that we cannot accept returns of: products that have been opened or used, as they can no longer be sold;glycols in non-standard concentrations produced to your specification;glycols that have been mixed with a dye at your request;products made to order. Only return products after you have contacted us and we have confirmed the return. Please check your delivery on receipt and report any damage or shortage within 5 working days. Questions Contact our UK team via the Service page or call 01924 908009. We are happy to help.