Cancellation and Returns Policy

Cancelling an order You can cancel an order free of charge as long as it has not been dispatched. Contact us as soon as possible via the Service page or by telephone on 01924 908009, quoting your order number. Once an order has been dispatched, the shipping costs are not refunded. Returning a product Business customers may return unopened products in their original packaging within 14 days of receipt. Please contact us first; we will confirm the return and tell you how to send the products back. Return shipping costs are for the account of the customer unless agreed otherwise. After receipt and inspection of the products we refund the purchase price within 14 days. Products that cannot be returned Opened or used productsProducts made to orderGlycols in non-standard concentrations or mixed with dye at your request Damaged or wrong delivery If a product arrives damaged or you have received the wrong product, please report this within 5 working days of delivery with a photo of the product and the packaging. We will replace the product or refund it, and we will arrange the return at our cost.