Privacy Policy

We respect your privacy and process your personal data only for the purpose for which you have provided it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 1. Who we are The data controller for huchem.co.uk is Tristar Cleaning Products UK Ltd, trading as Huchem UK, Unit 3 Ripley Close, Normanton WF6 1TB, United Kingdom, company number 11743925, VAT number GB 312 9867 84. The webshop platform and product data are provided by Huchem B.V., Kraijenhoffstraat 2, 4251 LE Werkendam, the Netherlands, which processes data on our behalf. 2. What data we collect and why When you place an order or create an account we collect your name, company name, delivery and invoice address, e-mail address, telephone number, VAT number and order details. We use this data to process and deliver your order, to send order confirmations and invoices, to provide customer service and to comply with our legal obligations, such as tax and accounting rules. The legal basis is the performance of a contract with you and compliance with legal obligations. 3. Marketing If you are a customer, we may send you e-mails about similar products and services. You can unsubscribe at any time via the link in every e-mail or by contacting us. We do not send marketing e-mails to other contacts without consent. 4. Cookies and website data Our website uses functional cookies that are necessary for the shopping cart and the checkout, and analytical cookies to understand how the website is used. You can manage cookies in your browser settings. 5. Sharing your data We share your data only with parties that are necessary to process your order: our webshop platform, payment provider, carriers and our accounting software. These parties process your data on our instructions. We do not sell your data to third parties. 6. Retention We keep order and invoice data for as long as required by law (in general 6 years). Account data is kept as long as your account is active. Other data is deleted when it is no longer needed for the purpose for which it was collected. 7. Security Data is transferred over a secure connection (SSL). Passwords are stored in hashed form. Access to personal data is limited to employees who need it for their work. 8. Your rights You have the right to access, correct or delete your personal data, to restrict or object to processing, and to data portability. To exercise these rights, contact us via the Service page or by telephone on 01924 908009. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk). 9. Changes This privacy policy may be updated from time to time. The current version is always published on this page. Version 1.0, October 2026.